Frequently Asked Questions | Mixlr FAQ | Broadcast Live, High Quality Audio. DJs. Bands. Internet Radio. Streaming.

Is it free to listen to live broadcasts on Mixlr?

Yes. Anybody can listen to live broadcasts on Mixlr for free.

Is it free to listen to broadcast live on Mixlr?

Yes. Anybody can broadcast live for free. If you sign up for a premium account, you'll be able to export and download your saved broadcasts, as well as broadcast in higher quality.

How do I join Mixlr?

It's easy to sign up with one click by using your Facebook or Twitter account.

I want to sign up using an email address and password, is this still possible?

Sorry, it's no longer possible to sign up for a new Mixlr account using an email address and password. Instead, it's easy to sign in using either your Facebook or Twitter account.

I have an older account which I signed up for with an email address and password. Can I still sign in?

Yes, just click on Sign in using username and password in the usual signin dialog.

How can I reset my password?

You can reset your password here.

Why subscribe to Mixlr?

Signing up for a premium account gives you access to a complete platform for broadcasting live audio on the web, including exporting and downloading your saved live broadcasts.

Do you have a free plan for broadcasters?

Yes. Anybody can broadcast live on Mixlr for free.

What happens if I want to cancel my subscription?

We'll be sad to see you go, but you can cancel at any time. Just drop us an email, we'll be happy to help.

What is Mixlr?

Mixlr makes broadcasting high-quality live audio easy.

Mixlr makes it easy to broadcast live to the web, Facebook, and mobile devices. Just download our free broadcasting app, and broadcast live instantly. Mixlr is perfect for podcasters, bands, live acts, DJs, conference organisers, journalists and many more besides.

Help! I'm stuck... help me broadcast live!

We've designed Mixlr to be as easy to use as possible. For many, the easiest way to start is just to plug in a microphone (or use the internal mic if your computer has one). You can also get an audio signal from any normal audio input, like your decks, mixer or guitar. If you need help, check out our broadcasting guide.

I'm having problems updating my broadcasting app. What can I do?

Check out our easy guide to updating your Mixlr app.

Mixlr is not recognising my soundcard. What can I do?

Mixlr is designed to work with Core Audio (Mac), MME drivers (Windows XP) and WASAPI drivers (Windows Vista and Windows 7).

Generally, Mixlr should work with any audio interface. However, sometimes compatibility issues do arise.

If you still can't get your device to work, please contact us and let us know: we'll do our best to work out what's happening.

My listeners tell me their are gaps/silent periods in my live broadcasts. What's going on?

This is usually caused by insufficient bandwidth at either the broadcaster or the listener's end.

If only one or two of your listeners are experiencing the gaps, then they may not have enough bandwidth to listen to the live stream without it occasionally buffering.

If many of your listeners report gaps which seem to happen at the same time, then the problem is likely to be insufficient bandwidth at the live broadcaster's end. Sometimes this is caused by a slow internet connection (it's the upload speed, not the download speed, which is important), but can also be caused by network problems, or other applications, especially file-sharing or torrent applications, hogging your bandwidth.

If you experience this, then please make sure that you have closed other applications which consume upload bandwidth before you start broadcasting. We usually find this helps. If you still have problems, we can decrease the amount of bandwidth your broadcasts use at our end, and advise in other ways. Get in touch and we'll be happy to help.

What platforms is Mixlr available for?

Mixlr's live broadcasting application is currently available for Microsoft Windows XP, Vista and Windows 7, and Mac OSX 10.5 and above.

We're considering whether to bring Mixlr to Linux-based platforms: if you want to see it, you can vote for it on our feedback forum.

How do I use Mixlr with Traktor S4 on Mac OSX? When I select the S4 device in Traktor, SoundFlower becomes unavailable.

The key is to set up an aggregate device which contains both the S4 device, and SoundFlower. You can then select this device in Traktor, and set up your output routing using a combination of S4 and SoundFlower channels. We'll be putting together a full tutorial on this in the future. You'll also find our general SoundFlower tutorial helpful.

I'm using the "iTunes / system sounds" setting, there's a signal showing but I can't hear any sound. What should I do?

This is because you had your Mac's volume muted, or turned low, before selecting iTunes / system sounds.

The easiest way to fix it is to: select "Built-in input", turn up your Mac's volume in the usual way, and then re-select "iTunes / system sounds".

What are those 'Post to Facebook/Twitter' links under the comment box?

If you're signed in, and you've added connections to your Facebook or Twitter account in your profile section then Mixlr will optionally post your comments on live broadcasts to either of these services. It's a fun way to get your friends and followers joining in to the same live event that you're enjoying.

Where can I get more information?

Follow @mixlr on Twitter, or become a fan on Facebook.

What is Mixlr's position on copyright issues?

Mixlr is offered as a service to copyright holders to broadcast and distribute their work on the internet. Mixlr does not promote or condone, either explicitly or implicitly, the illegal sharing of copyrighted material, and Mixlr will respond promptly to takedown requests. If you are a copyright holder and have a problem with content on Mixlr, please contact support@mixlr.com.

How can I get people to listen to my broadcasts?

We recommend that you use Mixlr's tight integration with Facebook and Twitter. Using our simple sharing tools, it's possible to drop your broadcast directly into your friend's Facebook newsfeeds. It's also equally easy to share links to your broadcasts directly on Twitter, without ever leaving the Mixlr website.

How do I embed my live broadcasts into my website, blog or Facebook newsfeed?

This is easy to achieve. Please see our blog post about Mixlr's live embeddable player for more details.

What quality is the audio being stored and streamed over Mixlr?

At present, broadcasters using our free plan are streamed at 96kbps. Premium account holders broadcast using at least 128kbps. If you're a subscriber and want to broadcast live using an even higher audio quality, get in touch, we'll try to work something out.

How can I use Mixlr with software packages such as Ableton Live, Traktor, Reason, etc...?

If you're using Mac OSX, check out our Soundflower tutorial. If you're using Windows Vista or Windows 7, it's even easier. Check out our blog post on virtual broadcasting.

What kind of legal license agreement do I have to agree to when sharing music on Mixlr?

Our mission is to provide the highest quality of service to our users, and we have absolutely no interest in obtaining legal rights to own or sell music shared via our platform. In brief: any music you share on Mixlr will remain your music, for ever - full stop. We are working on updating our official terms and conditions to clearly reflect this and will update this answer as soon as that happens.

I've emailed Mixlr, so when will I get a response?

We aim to respond to all email very promptly. Please email us again if you don't receive a reply within 2 business days.

How do I remove my account?

Mixlr is working on making it possible for users to delete their accounts automatically. In the meantime, please contact us and we'll remove your account manually. Don't forget that it's also possible to change your username in your "edit profile" page.

Live broadcasting

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General questions